Bill Hicks tells a story about being in a restaurant and a waitress asking him what he was he reading ‘fer’? He describes looking up in exasperation to check that she had asked WHY he was reading and not WHAT he was ...

Most organisations have a set of values. These are usually developed in the same way as strategies and mission statements: from the Chief Executive, as an output from top team ‘Awaydays’, and as the product of task f...

I might be wrong but for me the three primary drivers of workplace efficiency are people, processes and technology.  Many businesses invest huge sums in technology but often rather less in their people and processes, ye...